Application Engineer (m/f/x)

Location: Ashburn, USA, Campbell, USA
Business Unit: Information Security

Your tasks

  • As it related to KEES
    • Handling service requests, change, incident, and problem management
    • Ticket handling
    • Completeness and accuracy of ticket data and documentation
    • Project engagement
  • Installation, configuration, troubleshooting, integration of the end-to-end solution
  • Create and maintain technical documentation
  • Resolution of incidents and problems
  • Test changes, including coordination, planning, and notification about changes
  • Escalate incidents, problems, and changes to R&D for third line support in a timely manner when product changes or deeper analysis is needed
  • Participation in KEES customer-related activities including Key Ceremony, and Key Management processes
  • Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts
  • Perform needed or on-demand health checks of services/solutions
  • Facilitate second line support / ticket handling / changes in collaboration with NOC
  • Support Customer Service Managers in SLA reporting to customers in regard to solutions and other KPIs
  • Provide support to Customer Service Managers with input to maintain the service handbook and renewal of contract

Your profile

  • University degree in Computer Sciences, IT or related technical/engineering field          
  • Experience in R&D and IT, installation, configuration, troubleshooting, integration of software solutions
  • Payment industry experience  
  • Technical skillset in the software application area          
  • Ability to troubleshoot software            
  • Knowledge of relevant market technologies in secure environments    
  • Knowledge of ITIL processes and Service Management
  • Basic understanding of software development processes           
  • Analytical thinking and problem-solving mentality         
  • Solution-oriented mindset          
  • Strong verbal, written communication, and listening skills          
  • Fluent written and spoken English

We offer

  • An open and friendly corporate culture characterized by a constructive and cooperative environment
  • Many learning opportunities to deepen your skillset and to support your professional growth
  • Personal coverage by a travel health insurance, a private accident insurance and a company pension plan
  • Access to specific education programs for professional and personal growth
  • Flexible working hours and the option to work mobile, independent time management
  • Challenging tasks and close cooperation with a competent team
  • A dynamic company where teamwork and relationship management are very important

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

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