Head of Service Operations (m/f/d)

Location: Düsseldorf

Your tasks

  • Lead and mentor our Service Operations team, fostering continuous learning.
  • Manage data center operations, ensuring availability, scalability, and performance.
  • Oversee reliability and functionality of the Trust-as-a-Service Platform and services.
  • Implement DevOps practices, automate infrastructure deployments, and drive continuous improvement.
  • Contribute to cloud/data center strategies, supporting OPEX and CAPEX planning.
  • Plan and manage 24/7 on-call schedules for the team and collaborate with global support and NOC teams for timely customer support and incident resolution.
  • Implement and maintain a CMDB, and create and maintain Service Documentation.
  • Drive operational excellence initiatives and ensure targets are met for service quality and efficiency and manage budget and costs, lead and deliver projects within budget.

Your profile

  • Bachelor's degree in a relevant field; master's degree or equivalent experience preferred including 5+ years of experience in managing service platforms, applications, or infrastructure.
  • Strong experience with infrastructure components like Enterprise Linux, Logging and Monitoring frameworks, Microsoft Azure, VMWare, Pure Storage, and Juniper.
  • Background in DevOps practices, automation, and continuous improvement along with in-depth understanding of service platforms, infrastructure, and data center operations.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Problem-solving and analytical skills for efficient incident resolution and process optimization.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Strong project management and cross-functional teamwork skills.
  • Strong verbal and written communication skills (German and English), listening and teamwork skills, and effective presentation skills.

We offer

  • An open and friendly corporate culture characterized by constructive and collaborative interaction.
  • A flexible working hours model that can be adapted to individual needs.
  • Personal protection through international travel health insurance, private accident insurance, and support in the form of company pension schemes.
  • Professional and personal development through targeted training opportunities.
  • Free beverages, fresh fruit, and sweets.
  • Participation in sports programs such as running events or back training.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

How can we help you?

Talk to one of our specialists and find out how Utimaco can support you today.
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