Senior Technical Support Engineer (m/f/x)

Location: Campbell, USA
Business Unit: Information Security

Your tasks

  • Ensure an excellent customer experience in close collaboration with our customers and partners.
  • Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction.
  • Encourage the continuous improvement of our support quality and infrastructure.
  • Ability to handle break/fix support cases of 1st, 2nd and 3rd level.
  • Simulate customer problems in our Test environment and analyze programs on 1st and 2nd level.
  • Report customers problems and recommends fixes to internal development teams.
  • Manage RMA cases (DOAs/ Repairs) and process replacements.
  • Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal, support maintenance);
  • Learn and understand the Utimaco Products, encryption solutions and general security practices.
  • Partner and collaborate with our global support colleagues as well as other internal and external interfaces.

Your profile

  • University degree with technical focus or equivalent experience.
  • 3-5 years of experience in a Customers Support function.
  • Familiar at least with the basics of cryptography.
  • TCP/IP networking knowledge is plus.
  • Programming skills using Java, C or C++ is a plus.
  • Cooperative, communicative, service and solution-oriented way of working with very good analytical skills.
  • Very good English communication skills.
  • Flexibility with work hours (willingness to cover off shift – swing or graveyard) when needed.
  • Experience with ERP and CRM systems are a plus.

We offer

  • An open and friendly corporate culture characterized by constructive and cooperative interaction;
  • A flexible working time model that can be adapted to individual needs;
  • Personal coverage through travel health insurance, private accident insurance and support in the form of a company pension plan;
  • Professional and personal advancement through targeted further training opportunities;
  • Free drinks, fresh fruit and sweets;
  • Participation in sports programs such as running events or back training.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

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