Service & Support Engineer (m/f/x)

Location: Milan, Italy
Business Unit: Telecommunication Solutions

Your tasks

  • Ensuring smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement and customer retention
  • Assigned to support project deployments at customers sites
  • Responsible for smooth resolution of Utimaco related issues and act as the technical contact person for the customers and partners assigned to you
  • Work closely with the Utimaco project manager and regularly report project status
  • Submit proposed technical solution based on Utimaco products portfolio
  • Support our customers and provide technical support in line with departmental guidelines with a focus on high quality
  • Resolve problems by monitoring and maintaining the solution systems and networks within a customer site in a technical support role

Your profile

  • Academic degree in a technical discipline and professional experience as an IT specialist, ideally as a Service & Support Engineer
  • Good technical understanding and skills (Linux O.S, maintenance, patching, troubleshooting), ideally experience within the telecommunication industry
  • Familiar with modern telecommunication networks, network elements, firewalls, network virtualization and ISO/OSI protocols
  • Ability to recognize and understand our partner and customer needs
  • Sociable, goal-oriented, conscientious and quick learner
  • Fluent in English both oral and written, a second language will be considered as a plus
  • Willing to travel mainly in EMEA up to 50% of time

We offer

  • An open and friendly corporate global culture characterized by a constructive and cooperative environment
  • Many learning opportunities to deepen your skillset and to support your professional growth
  • Personal coverage by a travel health insurance, a private accident insurance and a company pension plan
  • Access to specific education programs
  • Flexible working hours and the option to work hybrid & mobile, independent time management
  • Challenging tasks and close cooperation with a competent team
  • A dynamic company where teamwork and relationship management are valued

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

How can we help you?

Talk to one of our specialists and find out how Utimaco can support you today.