Student Worker IT Service Management

Location: Aachen
Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 35 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.
With our global network of partners and customers, we help to make digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world safer – together we are shaping the future of IT security.

Your tasks

This is an opportunity for someone who wants to develop consulting and BA skills early. The work is around a Ticketing system which has recently gone live and is in its early Production phases:

  • Maintaining our log of “Problem tickets” highlighting process issues or errors from 1st level support.
  • Investigating above tickets
  • Providing input into process definition based on observations and analysis. This includes both with an external supplier at Level 1 and also internal employees at Level 2.

Your profile

  • Secure handling of office products
  • Knowledge of creating queries – e.g. B. SQL
  • Experience with / knowledge of JIRA desirable
  • You have an analytical mindset and want to take on new challenges
  • Fluent in German and very good English skills

 

We offer

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
  • Through targeted training you have the opportunity to develop professionally and personally
  • Free beverages, fresh fruit, and sweets.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

How can we help you?

Talk to one of our specialists and find out how Utimaco can support you today.
You have selected two different types of downloads, so you need to submit different forms which you can select via the two tabs.

Your download request(s):

    By submitting below form you will receive links for your selected downloads.

    Your download request(s):

      For this type of documents, your e-mail address needs to be verified. You will receive the links for your selected downloads via e-mail after submitting below form.

      About Utimaco's Downloads

      Visit our Downloads section and select from resources such as brochures, data sheets, white papers and much more. You can view and save almost all of them directly (by clicking the download button).

      For some documents, your e-mail address needs to be verified. The button contains an e-mail icon.

      Download via e-mail

       

      A click on such a button opens an online form which we kindly ask you to fill and submit. You can collect several downloads of this type and receive the links via e-mail by simply submitting one form for all of them. Your current collection is empty.

       

      How can we help you futher?