Support Engineer (m/f/x)

Location: Aachen/ Düsseldorf, Germany
Business Unit: Information Security

Your tasks

  • In cooperation with our customers and partners you provide an excellent "Customer Experience" with your professional support performance;
  • You process support requests of the 1st, 2nd and 3rd level support and support the continuous development of our support processes and continuous maintenance of the support infrastructure (knowledge base, support portal);
  • You are responsible for simulating customer problems in the test lab and implementing test and analysis programs;
  • You process RMA questions regarding repairs and create repair offers;
  • Of course, you cooperate with our global support colleagues (m/f/x) and other internal and external interfaces.

Your profile

  • You have successfully completed your studies with a technical focus (computer science, electrical engineering) or a comparable education with relevant professional experience, ideally in a support function in the IT environment;
  • You have good knowledge of software development in Java, C, or C++;You have already worked under Windows and/or Linux, knowledge of TCP/IP is a plus;
  • Your working style is characterized by a cooperative, communicative, service- and solution-oriented style and very good analytical skills;
  • You have a very good level of English;
  • Your knowledge of IT security is an advantage.

We offer

  • An open and friendly corporate culture characterized by constructive and cooperative interaction;
  • A flexible working time model that can be adapted to individual needs;
  • Personal coverage through travel health insurance, private accident insurance and support in the form of a company pension plan;
  • Professional and personal development through targeted training opportunities;
  • Free drinks, fresh fruit and sweets;
  • Participation in sports programs such as running events or back training;
  • The opportunity to clear your head with a kicker match or a PlayStation game.

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

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