Technical Support Engineer (m/f/x)

Your tasks

• Be the point of contact (m/w/d) for our customers and partners; also in 7x24h commitment; 
• Receive technical problem cases and work on solutions and improvements in close cooperation with Development;
• Support our customers in the administration of their systems and look after the product configuration as well as the RedHat Linux based OS environment.
• Conducting application tests and support Development and Product Management with the launch of new features and products;
• Independently plan service operations and be responsible for their conduction at the customer location.

Your profile

• Professional experience in the area of support and a successfully completed technical education;
• Experienced in the configuration of Linux servers and other Unix-based platforms;
• Very good technical understanding and ability to quickly assess technical situations;
• Enjoying the work with customers and able to identify and understand their needs;
• Sociable, goal-oriented and conscientious;
• Very good English and German language skills in direct communication with our international customers;
• Competent in working with TCP/IP networks, databases and Unix-tools like shell scripting and network analyzers.

We offer

• An open and friendly corporate culture characterized by a constructive and cooperative relationship;
• A flexible working time model that can be adapted to individual needs;
• The personal protection by a travel insurance abroad, a private accident insurance and financial support for your pension plan;
• The professional and personal support through targeted further education opportunities;
• Free drinks, fresh fruits and sweets;
• Participation in sports programs such as running events or back training;
• The ability to clear your head with a game of kicker or PlayStation.