Technical Support Engineer (m/f/x)

Location: Ashburn, USA
Business Unit: Information Security

Your tasks

Your mission:

  • Ensure an excellent customer experience in close collaboration with our customers and partners
  • Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
  • Encourage the continuous improvement of our support quality and infrastructure

Your responsibilities:

  • Ability to handle break/fix support cases of 1st, 2nd and 3rd level
  • Simulate customer problems in our Test environment and analyze programs on 1st and 2nd level
  • Reports customers problems and recommends fixes to internal development teams
  • Manage RMA cases (DOAs/ Repairs) and process replacements
  • Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal, support maintenance)
  • Learn and understand the Utimaco Products, encryption solutions and general security practices
  • Partner and collaborate with our global support colleagues as well as other internal and external interfaces

Your profile

  • University degree with technical focus or equivalent experience
  • 3-5 years of experience in a Customers Support function
  • Familiar at least with the basics of cryptography
  • TCP/IP networking knowledge is plus
  • Programming skills using Java, C or C++ is a plus
  • Cooperative, communicative, service and solution-oriented way of working with very good analytical skills
  • Very good English communication skills
  • Flexibility with work hours (willingness to cover off shift – swing or graveyard) when needed
  • Experience with ERP and CRM systems are a plus

We offer

  • A true global presence: in Europe, Americas, and Asia
  • A leader in one of the hottest markets: Cybersecurity
  • Growing at fast pace, gaining market share over our competitors
  • An open and friendly corporate culture characterized by a constructive and cooperative relationship
  • Utimaco benefit package
  • The professional and personal support through targeted further education opportunities

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

How can we help you?

Talk to one of our specialists and find out how Utimaco can support you today.