Technical Support Engineer (m/f/x)

Location: Farnborough, UK
Business Unit: Telecommunication Solutions

Your tasks

  • Primarily responsible for implementing projects from requirements to completion and final customer acceptance
  • Ensure smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement, and retention
  • 2nd – 4th Line Support activities, with focus on Tier3 (incident resolution and ticket management)
  • Supporting the wider engineering team (Product and Solution owners, technical pre-sales, infrastructure support and Service Mgt) with deployment and support SME input
  • Resolve problems by monitoring and maintaining the LI & DR solutions systems and networks within an organisation in a technical support role
  • Scoping, governance and conduct of maintenance and hardware/software refresh projects for deployed systems
  • Assist customers with upgrades of hardware and software
  • Maintenance and improvement of continuous integration testing environments
  • Responsible for smooth resolution of Utimaco related issues as the technical contact person for customers and partners

Your profile

  • UK security industry experience
  • Academic degree in a technical discipline as well as several years’ experience as a technical support
  • 5+ years’ experience in high tech, preferably in telecom operators and experience in UK security industry
  • UK Security Check (SC) clearance is mandatory and required for this role, sponsor process
  • System Support experience for high-assurance systems
  • Good technical understanding, ideally experience within the telecommunication industry
  • Knowledge of networking essentials (LAN/WAN, VPN, SSL, Firewalls, Switch/Router)
  • Experience working with Telcos, CSPs or in a regulatory / compliance-heavy role
  • Strong knowledge of TCP/IP at packet level, UNIX and RedHat Linux
  • You´re familiar with modern telecommunication networks, network elements, Firewalls, and telecom protocols
  • Experience of VoIP, SIP and IP Multimedia Subsystem (IMS) is a plus
  • Ability to recognize and understand our partners and customer’s needs
  • Sociable, goal-oriented, and conscientious
  • UK driving License and you are open to travel Europe and International

We offer

  • An open and friendly corporate global culture characterized by a constructive and cooperative environment
  • A challenging position in an interesting growth market
  • Ample opportunities for personal and professional growth
  • Strong team spirit, flexibility, and flat hierarchies
  • Fair and performance-oriented compensation

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

How can we help you?

Talk to one of our specialists and find out how Utimaco can support you today.