Technical Support Engineer (m/f/x)

Location: Farnborough, UK
Business Unit: Telecommunication Solutions

Your tasks

Primarily responsible for implementing projects from requirements to completion and final customer acceptance
Ensure smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement, and retention
2nd – 4th Line Support activities, with focus on Tier3 (incident resolution and ticket management)
Supporting the wider engineering team (Product and Solution owners, technical pre-sales, infrastructure support and Service Mgt) with deployment and support SME input
Resolve problems by monitoring and maintaining the LI & DR solutions systems and networks within an organisation in a technical support role
Scoping, governance and conduct of maintenance and hardware/software refresh projects for deployed systems
Assist customers with upgrades of hardware and software
Maintenance and improvement of continuous integration testing environments
Responsible for smooth resolution of Utimaco related issues as the technical contact person for customers and partners

UK security industry experience
Academic degree in a technical discipline as well as several years’ experience as a technical support
5+ years’ experience in high tech, preferably in telecom operators and experience in UK security industry
UK Security Check (SC) clearance is mandatory and required for this role, sponsor process
System Support experience for high-assurance systems
Good technical understanding, ideally experience within the telecommunication industry
Knowledge of networking essentials (LAN/WAN, VPN, SSL, Firewalls, Switch/Router)
Experience working with Telcos, CSPs or in a regulatory / compliance-heavy role
Strong knowledge of TCP/IP at packet level, UNIX and RedHat Linux
You´re familiar with modern telecommunication networks, network elements, Firewalls, and telecom protocols
Experience of VoIP, SIP and IP Multimedia Subsystem (IMS) is a plus
Ability to recognize and understand our partners and customer’s needs
Sociable, goal-oriented, and conscientious
UK driving License and you are open to travel Europe and International

An open and friendly corporate global culture characterized by a constructive and cooperative environment
A challenging position in an interesting growth market
Ample opportunities for personal and professional growth
Strong team spirit, flexibility, and flat hierarchies
Fair and performance-oriented compensation

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.