Technical Support Engineer (m/f/x)

Your tasks

Your mission:

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Encourage the continuous improvement of our support quality and infrastructure

Your responsibilities:

• Ability to handle break/fix support cases of 1st, 2nd and 3rd level
• Simulate customer problems in our Test environment and analyze programs on 1st and 2nd level
• Reports customers problems and recommends fixes to internal development teams
• Manage RMA cases (DOAs/ Repairs) and process replacements
• Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal, support maintenance)
• Learn and understand the Utimaco Products, encryption solutions and general security practices
• Partner and collaborate with our global support colleagues as well as other internal and external interfaces

Your profile

• University degree with technical focus or equivalent experience
• 3-5 years of experience in a Customers Support function
• Familiar at least with the basics of cryptography
• TCP/IP networking knowledge is plus
• Programming skills using Java, C or C++ is a plus
• Cooperative, communicative, service and solution-oriented way of working with very good analytical skills
• Very good English communication skills
• Flexibility with work hours (willingness to cover off shift – swing or graveyard) when needed
• Experience with ERP and CRM systems are a plus

We offer

• A true global presence: in Europe, Americas, and Asia
• A leader in one of the hottest markets: Cybersecurity
• Growing at fast pace, gaining market share over our competitors
• An open and friendly corporate culture characterized by a constructive and cooperative relationship
• Utimaco benefit package
• The professional and personal support through targeted further education opportunities