Customer Success Manager (m/f/x)

Standort: Ashburn, USA
Geschäftsbereich: US Office

Deine Aufgaben

  • You are responsible for interfacing with Utimaco clients to ensure both sides maintain compliance with various industry standards and maintain a highly qualified competitive advantage in the PCI marketplace
  • Act as the Centralized Key Manager for all cryptographic key management functions required by the service(s)
  • Direct key management and key ceremony activities in compliance with the required industry mandates
  • Leverage Utimaco Service Assets to ensure the appropriate segregation of client assets in a cross-organizational structure
  • Coordinate and schedule all Utimaco service onboarding, maintenance, updates, and associated activities by working closely with the IT Stack administrator for ensuring the availability of required assets and delivery of client requests
  • Responsible for the creation, maintenance, storage, and reporting of all Utimaco client activity records for compliance purposes
  • Responsible for establishing all client onboarding activities along with any de-provisioning as necessary

Dein Profil

  • At least ten years of experience in a related field
  • Subject matter expert in the following:
    • PMP – Project Management Professional
    • PCI DSS – PCI Data Security Standard
    • PCI PIN – PCI PIN Programs
    • PCI P2PE – PCI Point to Point Encryption Standard
    • ANSI X9.24, Parts 1,2,& 3
  • Basic Familiarity with HSM Technology:
    • General Cryptography Principles
    • Atalla AT1000
    • Thales payShield
    • Utimaco CryptServer
    • PKI Requirements
  • Any of the following certifications:
    • PCI – PA QSA
    • PCI – PA QSA P2PE
    • CTGA
    • CISSP®
    • CISA
    • PCI P
    • CISM
    • PMP
    • Other Professional Industry Related Certifications
  • Highly Customer Focused with strong Project Management Skills 
  • Ability to travel up to 15% of the time
  • Collaborative approach to engagement across departments
  • Fluency in foreign languages helpful
  • Strong discipline and ability to successfully work remotely
  • Strong entrepreneurial background skilled at implementing growth strategies that increase revenue and drive international market share

Wir bieten

  • A true global presence: in Europe, Americas, and Asia
  • A leader in one of the hottest markets: Cybersecurity
  • Growing at fast pace, gaining market share over our competitors
  • An open and friendly corporate culture characterized by a constructive and cooperative relationship
  • Utimaco benefit package
  • The professional and personal support through targeted further education opportunities

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