Service & Support Engineer (m/f/x)

Standort: Milan, Italy
Geschäftsbereich: Telecommunication Solutions

Deine Aufgaben

  • Ensuring smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement and customer retention
  • Assigned to support project deployments at customers sites
  • Responsible for smooth resolution of Utimaco related issues and act as the technical contact person for the customers and partners assigned to you
  • Work closely with the Utimaco project manager and regularly report project status
  • Submit proposed technical solution based on Utimaco products portfolio
  • Support our customers and provide technical support in line with departmental guidelines with a focus on high quality
  • Resolve problems by monitoring and maintaining the solution systems and networks within a customer site in a technical support role

Dein Profil

  • Academic degree in a technical discipline and professional experience as an IT specialist, ideally as a Service & Support Engineer
  • Good technical understanding and skills (Linux O.S, maintenance, patching, troubleshooting), ideally experience within the telecommunication industry
  • Familiar with modern telecommunication networks, network elements, firewalls, network virtualization and ISO/OSI protocols
  • Ability to recognize and understand our partner and customer needs
  • Sociable, goal-oriented, conscientious and quick learner
  • Fluent in English both oral and written, a second language will be considered as a plus
  • Willing to travel mainly in EMEA up to 50% of time

Wir bieten

  • An open and friendly corporate global culture characterized by a constructive and cooperative environment
  • Many learning opportunities to deepen your skillset and to support your professional growth
  • Personal coverage by a travel health insurance, a private accident insurance and a company pension plan
  • Access to specific education programs
  • Flexible working hours and the option to work hybrid & mobile, independent time management
  • Challenging tasks and close cooperation with a competent team
  • A dynamic company where teamwork and relationship management are valued

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