Technical Support Engineer (m/f/x)

Standort: Farnborough, UK
Geschäftsbereich: Telecommunication Solutions

Deine Aufgaben

  • Primarily responsible for implementing projects from requirements to completion and final customer acceptance
  • Ensure smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement, and retention
  • 2nd – 4th Line Support activities, with focus on Tier3 (incident resolution and ticket management)
  • Supporting the wider engineering team (Product and Solution owners, technical pre-sales, infrastructure support and Service Mgt) with deployment and support SME input
  • Resolve problems by monitoring and maintaining the LI & DR solutions systems and networks within an organisation in a technical support role
  • Scoping, governance and conduct of maintenance and hardware/software refresh projects for deployed systems
  • Assist customers with upgrades of hardware and software
  • Maintenance and improvement of continuous integration testing environments
  • Responsible for smooth resolution of Utimaco related issues as the technical contact person for customers and partners

Dein Profil

  • UK security industry experience
  • Academic degree in a technical discipline as well as several years’ experience as a technical support
  • 5+ years’ experience in high tech, preferably in telecom operators and experience in UK security industry
  • UK Security Check (SC) clearance is mandatory and required for this role, sponsor process
  • System Support experience for high-assurance systems
  • Good technical understanding, ideally experience within the telecommunication industry
  • Knowledge of networking essentials (LAN/WAN, VPN, SSL, Firewalls, Switch/Router)
  • Experience working with Telcos, CSPs or in a regulatory / compliance-heavy role
  • Strong knowledge of TCP/IP at packet level, UNIX and RedHat Linux
  • You´re familiar with modern telecommunication networks, network elements, Firewalls, and telecom protocols
  • Experience of VoIP, SIP and IP Multimedia Subsystem (IMS) is a plus
  • Ability to recognize and understand our partners and customer’s needs
  • Sociable, goal-oriented, and conscientious
  • UK driving License and you are open to travel Europe and International

Wir bieten

  • An open and friendly corporate global culture characterized by a constructive and cooperative environment
  • A challenging position in an interesting growth market
  • Ample opportunities for personal and professional growth
  • Strong team spirit, flexibility, and flat hierarchies
  • Fair and performance-oriented compensation

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