所在地: Ashburn, USA, Düsseldorf, Germany
ビジネスユニット: US Office
ビジネスユニット: US Office
The IT Stack Engineer job is a technical job to manage day-to-day operations in cloud/data centres, primarily in regard to setup, configuration, and operations of virtualization layer, hardware, firewall, proxy, load balancers, IDS, and operating systems.
IT Stack Engineer works closely with Design Architects, Service Design Specialists, Application Engineers, and Second Level Support Engineers, and can have expertise/focus areas towards the network. IT Stack Engineers help in handling service requests, changes, incidents, and in problem management. IT Stack Engineers have responsibility for operations of the virtualization layer, hardware, firewall, and operating systems. In addition, IT Stack Engineers manage both physical and logical access to configuration items and help in documenting cloud and data centre routines.
Important skills for the IT Stack Engineer are advanced technical and IT Stack knowledge of services provided by Service Delivery & Operations, as well as service management knowledge. More specifically, knowledge of virtualization (VMware), operating systems (Linux and MS), hardware configuration and installation and complex software/infrastructure solutions are required.
IT Stack Engineer works closely with Design Architects, Service Design Specialists, Application Engineers, and Second Level Support Engineers, and can have expertise/focus areas towards the network. IT Stack Engineers help in handling service requests, changes, incidents, and in problem management. IT Stack Engineers have responsibility for operations of the virtualization layer, hardware, firewall, and operating systems. In addition, IT Stack Engineers manage both physical and logical access to configuration items and help in documenting cloud and data centre routines.
Important skills for the IT Stack Engineer are advanced technical and IT Stack knowledge of services provided by Service Delivery & Operations, as well as service management knowledge. More specifically, knowledge of virtualization (VMware), operating systems (Linux and MS), hardware configuration and installation and complex software/infrastructure solutions are required.
Your tasks
- Identify improvements in setup, capacity expansion etc.
- Perform health checks and maintenance of infrastructure
- Support Cloud & DC Manager with information to be used in capacity planning
- Inform DC & Cloud Manager and PMO (for projects) when unplanned work will impact planned work
- Maintain CMDB and knowledge base in accordance with processes and tools provided
- Participate in internal (e.g. cloud, automation, cloud/datacenter optimization) and customer projects
- Provide technical input to Customer Service Manager in regards to incident and problem report creation
- Collaborate with Database Engineers when support is needed in regard to database topics during projects and operations
- Provide input to Test Engineers for enhancements of existing procedures
- Provide input to compliance and informations security related reports requested from Information Security Manager and Service Quality Manager
- Provide input regarding future and continuous needs in regards to new investments to maintain existing and future services to Cloud & DC Manager
- Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
- Follow Professional Services global policies, procedures and tools
- Meet compliance and information security requirements in Service Operations
- Evaluate, improve and add applicable work instructions
- Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment
- Timely and accurate time reporting
Your profile
- University degree in Computer Sciences, IT or related technical/engineering field
- Experience in R&D or IT
- Experience in operations of virtualization layer, hardware, operating systems, firewalls, and/or monitoring
- Telecommunications and/or Payment industry experience
- Minimum of 3 years of IT Stack experience in a similar position working in a cloud or data center environment
- Relevant experience in setup and configuration of virtualization layer, hardware, operating systems, firewalls, monitoring, and/or routing protocols
- ITIL v3 foundation certification
- In-depth understanding of complex software/infrastructure solutions
- Technical skillset in the IT Stack area
- Experience in working across different cultures
- Knowledge in virtualization (VMware)
- Knowledge of operating systems (Linux and MS)
- Strong verbal, written communication, and listening skills
- Fluent written and spoken English
We offer
- A true global presence: in Europe, Americas, and Asia
- A leader in one of the hottest markets: Cybersecurity
- Growing at fast pace, gaining market share over our competitors
- An open and friendly corporate culture characterized by a constructive and cooperative relationship
- Utimaco benefit package
- The professional and personal support through targeted further education opportunities
