Multi-Channel Alerting
- Overview
- Related Products
- Resources
Delivering the appropriate message at the right time – and through the correct channel
In a critical situation – time and communication are paramount. Within seconds, people must be warned by delivering essential information about:
- What is happening
- Where it is happening
- How to respond.
Communication messages must be delivered through the appropriate channels. A multi-channel alerting approach increases the likelihood of reaching as many people as possible. Particularly if the urgency requires immediate action, employing multiple channels simultaneously is the optimal approach.
Possible distribution channels may include:
- SMS
- Phone Call
- Social media channels
- Apps
- SIM
- Public Warning channels such as:
- Cell broadcast
- Location-based SMS
- Sirens
- TV/Radio
To ensure that the right people are warned about an emergency event such as a chemical spill, alerts should be location-based. This means only those that are within the affected area receive the alerts. This technology relies on cell broadcast and location-based SMS.
A critical event management system can also integrate customized communication channels tailored to organizations – including options like corporate software or intranet.
The results of the Federal German Warning Day 2022 confirm the effectiveness of the Multi-Channel Alerting approach, achieving a communication reach of over 90% of the population, primarily due to the combination of various Alerting Channels.
Modern digital warning channels, especially the recently introduced Cell Broadcast, demonstrated the highest direct outreach. Read more
Related Products
Utimaco’s u.warn native app arms government and enterprises with branded native apps for real-time and location based on-screen alerts.
The world’s fastest CBC that is the most cost-effective way to deliver mass messaging to mobile phone users.
A central alerts creation, control and management tool for all u.warn delivery channels.
Ensures that alerts reach the intended audience rapidly and efficiently with nearly 100% coverage.
Resources
Supports pre-defined alerts libraries, pre-defined areas list, various map technologies, layers, roles and permissions, allowing customization for protocols and permissions of the customer and their specific roles and responsibilities.
u.warn Command Post CBE
Supports pre-defined alerts libraries, pre-defined areas list, various map technologies, layers, roles and permissions, allowing customization for protocols and permissions of the customer and their specific roles and responsibilities.
Download
Real-time and location based alerts during natural disasters or national emergencies without the need for cellular network service or internet network
u.warn CBC
Real-time and location based alerts during natural disasters or national emergencies without the need for cellular network service or internet network
Download
