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Support for u.trust Identify

u.trust Identify, everything at the highest level of security

We offer our customers u.trust Identity, a cloud-based PKI service solution.

This allows your company to create and revoke digital certificates that can be used for secure authentication of users, applications and devices.

In addition, our support team will be your partner throughout the entire lifecycle.

Our experienced and knowledgeable experts are always available to answer your questions.

With support, customers have access to

  • Level 1/2/3 support from Monday to Friday office hours EMEA (8 am to 5 pm)
  • Software updates, new software versions and patches
  • Hardware repair, when part of the Service Level Agreement (SLA) for general warranty, standard or premium maintenance
  • Guaranteed response times (as agreed in SLA)
  • Online knowledge base
  • the Utimaco (Support) Portal which contains integration guides, new releases and documentation, security advisories, and much more.

In need of maintenance or our support?

For Utimaco support requests, contact us at

Wie können wir Ihnen helfen?

Sprechen Sie mit einem unserer Spezialisten und erfahren Sie, wie Utimaco Sie unterstützen kann.