Senior Support Engineer

Location: Aachen

Your tasks

  • As a member of our support team, you will be the contact person for our customers and partners; this also in 7x24h use;  
  • You will receive technical problems and work out solutions and opportunities for improvement in close cooperation with the development department;
  • You will support our customers in the support of the systems and, in addition to product configuration, you will also deal with the RedHat Linux-based OS environment;
  • You will carry out application tests and support development and product management in the market launch of new features and products
  • You independently plan service assignments at the customer's site and are responsible for their implementation, also on site at the customer's site.

Your profile

  • You have several years of professional experience in direct customer support.
  • You have a very good technical understanding and grasp complex technical situations quickly. The administration and configuration of Linux servers or other Unix-based platforms does not present you with challenges;
  • You enjoy communicating directly with the customer and are goal-oriented and conscientious;
  • Very good knowledge of TCP/IP networks, databases and Unix tools such as shell scripting and network analyzers round off your profile;
  • Fluent German as well as English skills are mandatory for dealing with our international customers;

We offer

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
  • We provide all employees with health insurance for overseas travel and private accident insurance.
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
  • Through targeted training you have the opportunity to develop professionally and personally

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now

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