Use case

Service Operations Manager

Location: Aylesbury, UK

Your tasks

  • Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
  • Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
  • Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
  • Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
  • Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.

Your profile

  • Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
  • Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
  • Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
  • Experience with problem solving, incident analysis, and operational logging in secure service settings.
  • Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
  • Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.

We offer

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
  • We also support you privately â benefit from special payments or additional vacation days on anniversaries or other special occasions
  • We provide all employees with health insurance for overseas travel and private accident insurance
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken

Do you feel addressed?

Then we look forward to receiving a meaningful application stating the earliest possible starting date and your salary expectations.
Apply now
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