Location: EMEA, Milan, Remote
Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.
With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.
With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.
Your tasks
- Support project deployments at customers sites
- Ensuring smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement and customer retention
- Responsible for smooth resolution of Utimaco related issues and act as the technical contact person for the customers and partners assigned to you
- work closely with the Utimaco project manager and regularly report project status
- Submit proposed technical solution based on Utimaco products portfolio
Your profile
- Academic degree in a technical discipline and professional experience as an IT specialist, ideally as a Service & Support Engineer
- Good technical understanding and skills (Linux O.S, maintenance, patching, troubleshooting), ideally experience within the telecommunication industry
- Familiar with modern telecommunication networks, network elements, firewalls, network virtualization and ISO/OSI protocols
- Sociable, goal-oriented, conscientious and quick learner;
- Fluent in English both oral and written, a second language will be considered as a plus
- Willing to travel mainly in EMEA up to 80% of time.
We offer
- An open and friendly corporate culture characterized by constructive and collaborative interaction.
- We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
- Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
- We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions.
- Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
