Support for Telecommunication solutions
Telecommunication solutions

Support for LIMS and DRS products

Utimaco TS Ticketing System and Download-Server

For you as our customer we want to be your partner throughout the lifecycle of your Utimaco system, not just your vendor.

Our support staff is experienced and knowledgeable with proven track record for performance. They are available to you during office hours or 24x7 depending on your service level agreement. Utimaco offers four different support subscriptions:

  • Bronze
  • Gold
  • Silver
  • Platinum.

High touch and focus on customer satisfaction are our credo.



Technical training is key for smooth system maintenance and fast error resolution. Please find here our next training dates!

Support for LIMS and DRS

Support for LIMS and DRS

Our support service for LIMS and DRS is available to customers and qualified service partners.

Note for registered customers and partners
Please select the support email address according to your service contract. If you are not sure, contact your Technical Project manager or Key Account at Utimaco TS.

Utimaco TS GmbH

Phone +49 241 1696-111

Utimaco TS Srl.

Utimaco TS UK Ltd.

Ticket System & Download Server

Ticket System & Download Server

For our registered customers and partners a ticket-system and download-server is available! For your inquiry, please have the software version number ready.

Utimaco TS GmbH

Ticket-system and download-server

How can we help you?

Talk to one of our specialists and find out how Utimaco can support you today.
You have selected two different types of downloads, so you need to submit different forms which you can select via the two tabs.

Your download request(s):

    By submitting below form you will receive links for your selected downloads.

    Your download request(s):

      For this type of documents, your e-mail address needs to be verified. You will receive the links for your selected downloads via e-mail after submitting below form.

      About Utimaco's Downloads

      Visit our Downloads section and select from resources such as brochures, data sheets, white papers and much more. You can view and save almost all of them directly (by clicking the download button).

      For some documents, your e-mail address needs to be verified. The button contains an e-mail icon.

      Download via e-mail


      A click on such a button opens an online form which we kindly ask you to fill and submit. You can collect several downloads of this type and receive the links via e-mail by simply submitting one form for all of them. Your current collection is empty.